We are a charitable nonprofit community organization committed to strengthening communities through youth development, healthy living and social responsibility. Please help us create a safe, comfortable and inclusive environment at all times by following our Code of Conduct.

• Trainers and instructors must be employed by the YMCA to conduct trainings or lessons on site.
• Please help us uphold the YMCA core values of respect, honesty, responsibility, caring and faith.
• Members under 12 must be accompanied by an adult age 18 or older.
• Safety first. Please follow the rules posted within each of our facilities and their respective program areas.
• Help us maintain a family friendly environment for all people. Profanity or unwelcome comments, conduct and actions will not be tolerated.
• Drinks in spill-proof non-breakable containers are welcome in Y program areas.
• We take pride in our family friendly environment. Please keep attire appropriate and modest.

Be courteous to your fellow Y members by refraining from conversation on your cell phone while in program areas.

A membership can be put on hold for up to 3 months in a calendar year. A request to hold can be made at our Welcome Center and must be completed 10 days prior to your next scheduled draft.

While we would hate to see you go, you can cancel your membership at any time. We offer a 30-day money back guarantee if you decide to cancel your membership. A request to cancel can be made at our Welcome Center and must be completed 10 days prior to your next scheduled draft.

To do this, complete a Membership Change Form available at the Welcome Center. This must be done 10 days prior to your next scheduled draft.

A $30 service charge will be applied on any returned transaction. If you notice a discrepancy on your statement, please notify us promptly.

Refunds are not issued for discrepancies more than 90 days.

The YMCA of Greater Houston requires an alcohol and tobacco-free environment. No alcohol consumption, smoking, dipping or other usage of tobacco is allowed in our building, at our pools, in our parking lot or on our grounds. In addition, using E-cigs, pipes and vapor products on our grounds is also prohibited.

Secure your bags, keys and other valuables in a locker with a lock. The YMCA is not responsible for lost or stolen property. We do keep lost and found items whenever possible. Please inquire at the Welcome Center if you are missing something.

We encourage you to introduce your friends and family to the YMCA. A guest may visit our YMCA up to three times per year at no charge. After that we invite your guest to join the YMCA as a member. Guests who choose to continue as a guest and use the YMCA more than 3 times in a calendar year may do so for a fee of $25/individual or $35/family per day.

Guests under the age of 18 must be accompanied by a parent/guardian aged 18 or older upon their first visit to complete a release of liability waiver. Guests under 12 must be accompanied by a parent/guardian during each visit. Guests 16 years of age and older must provide a photo ID at check-in.

Please check for availability and schedules. Restrictions may apply. Passes may be limited during high volume times.

To aid the effort in our ability to provide a safe and threat-free environment, the YMCA monitors sexual offender registries. Persons on the list will not be eligible for Y membership, program participation, volunteer or employment opportunities at the YMCA of Greater Houston.

If you have an accident, injury or incident while visiting the YMCA, contact a staff member immediately so that we can help. Our facility is equipped with AED devices and our staff team is trained in CPR, AED, and basic first aid.

It is important to us that our staff teams have the opportunity to spend time with their family and friends on holidays. With that in mind, all YMCA locations follow adjusted hours for many holidays.

All facilities are closed on Easter, Thanksgiving and Christmas.

Please check our website, or our social media for hours of operation on the following holidays: New Year’s Day, Memorial Day, July Fourth, Labor Day, Thanksgiving Eve, Christmas Eve and New Year’s Eve.

Lockers are available for daily use during your visit to the Y. A lock is required to protect your personal items. The YMCA is not responsible for lost or stolen property. Locks left overnight will be removed to allow use of the locker by other members. Some Y locations offer Locker Rental as an addition to your membership. Ask the Welcome Center for details.

Program fees are set to provide quality services and represent the cost of providing activities or services not included in your membership dues. YMCA members receive preferred rates on programs. For your convenience, online program registration is available on our website.

To ensure the best member experience, the YMCA reserves the right to cancel a program due to insufficient registrations, attendance, or inclement weather. Please ensure your contact information is up to date so that we may contact you in the event of program changes or facility closures. For changes to the group exercise schedule please visit our website or the YMCA of Greater Houston app. Classes are updated in real-time with cancellations and changes to instructors.

The Y is dedicated to delivering quality programs. In order for us to do so, if you have to cancel a program, you must complete a request at the Welcome Center prior to the start of the program.

Every day, the YMCA of Greater Houston offers quality, affordable programs and services designed to benefit people of all incomes and backgrounds. The Y uses contributed funds from our Annual Campaign to ensure that those unable to pay the stated amount for a membership or program can participate.

Those unable to pay the full fee may receive Financial Assistance based on their ability to pay and the Y’s ability to support. All records are kept confidential. Please visit the Welcome Center for more information.

Through our member referral program, you can earn a month of membership dues on us each time one of your friends or family members joins the Y. Plus, every new membership helps the Y fight the systemic problems that plague Houston – making our referral program good for you and great for the community.

In an ongoing effort to maintain a safe environment for the children, adults, and families who visit our facilities, the YMCA of Greater Houston has established the following Photography/Video Recording Policy. This policy is to protect the safety and privacy of our members and guests from the possibility of having unauthorized pictures, videos or audio recordings taken of them.

Personal use of cell phones, audio, camera and video recording devices:

• Use of the above-named devices is strictly prohibited in all locker rooms and bathrooms.
• Audio recordings, photographs or video recordings of other members, guests, staff, vendors, or anyone other than self, are prohibited without prior knowledge or consent. *
• Videography and photography should not be disruptive to YMCA operations or members.

YMCA staff have the right to enforce the above policy. A violation by a member, program participant or guest may result in a warning, suspension or termination of YMCA privileges.

Videography and Photography by the YMCA of Greater Houston, Y-USA and Authorized Partners:

Per the YMCA of Greater Houston general liability waiver, all YMCA members and guests may be photographed or videoed by YMCA staff while participating in Y activities or events. These photos/video will be used for the sole purpose of promoting the YMCA. This includes social media sites.

Photography and Videography by Outside Parties (including media):

The YMCA of Greater Houston is a private organization and requires advance permission for, and in some cases, limits or does not allow photography and video on YMCA property. Any individual or organization wanting to engage in photography or videography on YMCA property for broadcast or public dissemination of any type must receive advanced permission. All requests should go initially to the Executive Director, or their designee, and will be approved through the YMCA of Greater Houston Public Relations Team.

* Consent is given verbally or through implied authorization. Implied authorization is when a person is taking a picture, using an audio device or taking video of a member of their family, family friends or others from whom prior permission has been obtained while participating in a YMCA activity or event such as swim sessions, basketball games, family events, graduation ceremonies, classes and the like.